Cost-effective SBC Operations Expertise
Expert Assistance When You Need It - Your SBC is at the heart your network, yet you may not need to change configurations that often. Frustrated trying to find occasional assistance operating your SBCs? Eastwind has senior, US-based, engineers available to work with you. Certified on Acme/Oracle, Sonus, and Dialogic SBCs, we can come up to speed quickly on your configuration and we are flexible in designing plans that work for you.
Expert Assistance At a Fraction of the Cost - Don't like spending hours on calls and filling out forms just to learn the cost for vendor assistance is outrageous? Eastwind offers reasonable rates for senior technical personnel.
Operational Assistance - Need something more than just some occasional assistance? We understand keeping staff trained and capable can be an expensive process for many competitive providers. Eastwind can help you lower your costs by avoiding hiring and training staff for needs that rarely arise. We can help operate your SBCs under your guidance. We can work within your internal controls and we can provide 7x24 monitoring.
Deepen Your Bench - VoIP systems expertise is becoming a precious commodity. It is also not cheap to maintain. While you may not want to turn over the operation of your voice systems to a third party, you also don't want to maintain a staff of engineers needed for only a small amount of sporadic time and effort. There is a happy middle ground. Look to Eastwind for your reserve staff. Have senior engineers at your beck and call to handle projects that are too much for your overworked staff.
Single Throat to Choke - While we hope you don't ever want to choke us, we do offer a single point of contact with a dedicated engineer who will learn your network, understand your needs, and deliver you what you're looking for. We don't make you work with three different specialists and a project manager (nor do we charge you for those wasted efforts either) when all you need is one.
Network View, Not Product View - Eastwind's perspective is the same as our customers'. We are concerned how the network on the whole performs and making sure it meets our customers' needs. Many times it's not readily apparent what might be causing network performance issues. Individual vendors can only help you diagnose what's in their box. Eastwind's IP and TDM expertise enables us to help you look at the entire network in searching for answers.
Call us today to learn how we can help you - +1 508-862-8600
Email us at Sales@EastwindCom.com